Privacy Policy

We only collect personal information that is reasonably necessary for our business activities. Depending on how you interact with us, this may include:

• Identity and contact details — your name, email address, phone number, and (for sample requests) your delivery address.
• Quote and project details — your suburb and postcode, approximate area to be floored (m²), whether you require supply only or supply and installation, the products or colours you are interested in, and any message or notes you provide.
• Communications — the content of enquiries, requests, and correspondence you send to us.
• Technical and usage data — information collected automatically when you browse the site, such as your IP address, browser type, device information, pages visited, and how you arrived at the site. See Cookies and analytics below.

We do not collect payment or financial information through this website. We do not take online payments — our website is for browsing products and requesting quotes and samples only.

We do not intentionally collect sensitive information (such as health, racial, or religious information). Please do not include sensitive information in your enquiries.

We collect personal information:

• Directly from you — when you complete a quote request, sample request, or contact form, or when you call, email, or visit our showroom.
• Automatically — through cookies and analytics tools when you use our website.

Where it is reasonable and practicable, we collect personal information directly from you.

We use your personal information to:

• Respond to your quote requests, sample requests, and general enquiries.
• Prepare and provide quotes, arrange and send flooring samples, and arrange measures or installations where requested.
• Communicate with you about your enquiry, including follow-up about products and services you have asked about.
• Operate, maintain, improve, and secure our website and business.
• Comply with our legal obligations.

We will only use your personal information for the purpose for which it was collected, a directly related purpose you would reasonably expect, or where you have consented. We do not sell your personal information.

From time to time we may contact you about products, offers, or services that may be of interest, where you would reasonably expect us to do so or where you have consented. You can opt out of marketing communications at any time by contacting us at focusonfloor@gmail.com or by using any unsubscribe facility we provide. We will action opt-out requests promptly.

Our website uses cookies and similar technologies to function correctly and to understand how visitors use the site. We use Google Analytics 4 to collect aggregated, statistical information about website usage (such as pages viewed and traffic sources). This data helps us improve the site.

Analytics and non-essential cookies are only loaded after you provide consent through our cookie banner, where required. You can decline non-essential cookies, and you can manage or delete cookies through your browser settings. Google’s handling of data is governed by Google’s own privacy policy.

We may disclose your personal information to:

• Service providers who help us operate our website and business — including our website hosting provider, our database and authentication provider, our cloud image-storage provider, and our email delivery provider. These providers process information on our behalf and are required to protect it.
• Installers or trade partners — where necessary to arrange a measure, quote, or installation you have requested.
• Professional advisers, or authorities — where required or authorised by law.

We do not sell, rent, or trade your personal information to third parties for their own marketing.

Some of our service providers (for example, certain hosting, analytics, or email infrastructure providers) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles. By using the site, you acknowledge that your information may be processed overseas.

We store the information submitted through our forms in a secured database, with access restricted to authorised personnel. We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure — including access controls and encryption in transit.

No method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law, after which we take reasonable steps to delete or de-identify it.

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, or incomplete. To make a request, contact us using the details below. We will respond within a reasonable period. There is generally no charge for making a request, although we may charge a reasonable fee for providing access in some circumstances. We may need to verify your identity before acting on a request.

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us at focusonfloor@gmail.com. We will acknowledge your complaint and aim to resolve it promptly and fairly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies.

Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

We may update this Privacy Policy from time to time. The current version will always be available on our website, with the “Last updated” date revised accordingly. We encourage you to review it periodically.

For any questions, requests, or complaints about privacy, contact: